Accessibility Statement

At The Ordinary US Shop, we believe in integrity, transparency, and efficacy. These core values extend to our digital presence, and we are committed to ensuring our website, theordinaryusshop.com, is accessible and provides a positive experience for all users, including those with disabilities.

Our Commitment
We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a standard for our website's accessibility. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Ongoing Efforts
Achieving and maintaining accessibility is an ongoing process. We are continually working to improve the user experience for everyone by:

  • Regular Audits: Periodically reviewing our website using manual testing and automated tools to identify and address potential accessibility barriers.

  • Staff Training: Educating our team on accessibility best practices to ensure new content and features are created with inclusivity in mind.

  • Technical Improvements: Implementing design and development techniques that enhance navigation, readability, and interaction for users of assistive technologies.

Measures We Have Taken
To support accessibility, we have incorporated features such as:

  • Keyboard Navigation: Ensuring the site can be navigated effectively using a keyboard alone.

  • Text Alternatives: Providing descriptive alt text for meaningful images to be read by screen readers.

  • Semantic Structure: Using proper HTML headings and labels to create a logical document structure.

  • Color Contrast: Working to maintain sufficient color contrast between text and background elements for better readability.

  • Resizable Text: Allowing users to resize text in most web browsers without loss of content or functionality.

Third-Party Content
While we strive to ensure the accessibility of our core website, some third-party content or integrations (such as payment gateways or social media feeds) may not always be fully accessible. These elements are outside our direct control, but we encourage their providers to prioritize accessibility.

Feedback & Contact
Your experience is important to us. We welcome your feedback on the accessibility of The Ordinary US Shop website. If you encounter any accessibility barriers, have difficulty using any part of our site, or have suggestions for improvement, please contact us. We will make all reasonable efforts to address your concerns and provide you with the information or service you seek in an accessible format.

Please provide the nature of your accessibility issue and any specific page URL when contacting us.

Email: [email protected]

We aim to respond to accessibility feedback within 5 business days.

Thank you for helping us make The Ordinary US Shop a more inclusive destination for all.