Privacy Policy

The Ordinary US Shop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website theordinaryusshop.com or make a purchase from us. By using our site, you consent to the data practices described in this policy.

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

  • Personal Information You Provide: When you make a purchase, create an account, or contact us, we collect information such as your name, billing and shipping address, email address, phone number, and payment information.

  • Automatically Collected Information: When you visit our site, we automatically collect certain data about your device and interaction with our site using cookies and similar technologies. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

  • Order Information: We collect details about the products you purchase and your order history.

2. How We Use Your Information

We use the collected information for various purposes, including to:

  • Process and fulfill your orders, including sending you confirmations and tracking information.

  • Communicate with you about your account, orders, and our products and services.

  • Provide customer support and respond to your inquiries.

  • Screen orders for potential risk or fraud.

  • Improve and optimize our website, products, and marketing efforts.

  • Comply with legal obligations.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, delivering packages, and sending communications (e.g., email service providers, payment processors, shipping carriers).

  • Legal Compliance: We may disclose information if required by law or in response to valid legal requests (e.g., a court order or subpoena).

  • Business Transfers: In the event of a merger, sale, or transfer of company assets, your information may be transferred as part of that transaction.

4. Payment Security

All direct payment gateways used by our store adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. Your credit card data is encrypted and handled securely by our payment processors. We do not store your complete credit card information on our servers.

5. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can choose to disable cookies through your browser settings, but note that some parts of our site may not function properly as a result.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, update, or request deletion of your personal data. To exercise these rights, please contact us at [email protected].

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, legal, or accounting purposes).

8. Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Thank you for trusting The Ordinary US Shop.